Council orders remedial education, supervision for agent who left clients uninsured.

Obligation to respond to correspondence from council not mitigated by technical difficulties.

First licensed in 2020, agent fails to meet requirement for three years running.

Agent caught cheating on qualifying exams has license revoked for one year

The licensee was selected for an annual renewal audit.

Fine, costs and make-up continuing education credits needed to re-register license.

Regulatory file over conduct occurring in 2016, first opened in 2019.