Les Éditions du Journal de l’assurance Inc. is committed to safeguarding the privacy and security of your personal information. This Privacy Policy (the “Policy”) explains how we collect, use, protect, and share your personal information, and how it can be accessed and corrected when necessary. This Policy also describes how cookies are used on our website.
By accessing, visiting, or using our portals (https://portail-assurance.ca or https://insurance-portal.ca), communicating with us, purchasing our products or services, or agreeing to receive our emails, you accept the terms and conditions of this Policy.
1. Information Provided by You
We collect your personal information in various ways, including when you enter information on our Portals, make a purchase, subscribe to a newsletter, contact us by phone or email, or post on our social media accounts. Depending on the circumstances, personal information may include your first and last name, mailing address, postal code, email address, phone number, employer, and other details if you consent. We only collect the information necessary for our purposes.
If you make an online purchase through our Portals, certain financial information will be required. Credit card payments are processed directly by our certified provider, Stripe, a company specializing in secure online payment services. You will need to provide your first and last name, mailing address, and credit card number. We do not view, have access to, or store credit card numbers on our servers. Credit card details are stored solely within Stripe’s system, which we cannot fully access.
Personal data is securely encrypted and highly protected during transmission.
If, at your request, our customer service team temporarily collects your credit card details by phone to assist with a transaction, this data will be entered into our system and protected in the same way as data provided through our Portals. Any temporary support material used is then destroyed.
2. Information Collected Automatically
We also collect information when you visit our Portals or participate in our events, including your IP address, date, time, and duration of visits, as well as pages viewed. Like most websites, our Portals use cookies, temporary files installed on your computer’s hard drive or web browser that gather information such as your language preference, browsing history on our Portals, and your browser type and version. This optimizes your experience on our website. We use cookies to compile aggregate data on how our Portals are used to enhance the user experience. Trusted third parties may also collect this data on our behalf. These cookies do not extract personal information.
We may also use other industry-standard technologies, such as pixel tags and web beacons, to track your use of our Portals and promotions, or we may authorize third-party service providers to do so on our behalf (including, but not limited to, Google Analytics, Hotjar, Poool, LinkedIn, or Facebook). Pixel tags and web beacons are small graphic images embedded in various pages on our Portals or emails, allowing us to see if they have been viewed. When you connect to a page, open an email, or click a link, these tags record the action, helping us measure and improve our understanding of visitor behavior on our Portals and increase the relevance and effectiveness of our promotions.
3. Use and Disclosure of Information
We have measures in place to ensure that only employees who need access to your personal information as part of their job can access it. We primarily use and disclose your personal information to:
Les Éditions du Journal de l’assurance does not sell or exchange its subscriber or client lists with any organization or company.
When we share your personal information with third parties for processing, we take all reasonable steps to ensure compliance with this Policy, and these third parties provide sufficient guarantees regarding their technical and organizational safeguards.
In the event of a change in ownership, sale, merger, liquidation, reorganization, or acquisition of Les Éditions du Journal de l’assurance, whether in whole or in part, your personal information may be transferred as part of the transaction.
Finally, we may provide aggregated, automatically collected, or otherwise non-identifiable information to third parties for various purposes, including: (i) for compliance with reporting obligations; (ii) for commercial or marketing purposes; (iii) to help these third parties understand your interests, preferences, and usage patterns related to certain programs, content, services, or features of the website.
4. Retention of Information
Your personal information may be stored and processed in any country where we operate or engage third-party service providers. By interacting with us, you consent to the transfer of information to these countries, where data protection laws may differ from those in Canada. When information is located outside of Canada, it is subject to the laws of the country in which it is located and may be disclosed to government authorities, courts, or law enforcement or regulatory agencies in that country under its laws. However, our practices concerning your personal information will continue to be governed by this Policy.
Les Éditions du Journal de l’assurance has implemented physical, administrative, and technical safeguards to protect the confidentiality and security of the personal information we hold. Examples include a small locked padlock appearing at the bottom of the browser window, and a URL starting with “https://” rather than “http://,” indicating that the page on which you make transactions is protected by SSL. However, no security measure is absolute or fully guaranteed. If a confidentiality incident could cause you significant harm, we will notify you as soon as possible.
Les Éditions du Journal de l’assurance retains your personal information for as long as necessary for the purposes described in this Policy; to comply with legal obligations, resolve disputes, and fulfill contracts with clients or partners; or as permitted by applicable laws.
5. Your Rights Regarding Personal Information
You can view and update most of the personal information we hold about you in your profile accessible on either of our Portals.
6. Updates to the Policy
Please periodically check this page for changes to this Policy, which we reserve the right to update as necessary. If we modify this Policy, we will notify all clients via email, make the updated version available on our Portals, note the date of the latest revision, and comply with applicable laws. By continuing to use our services and Portals after the revised Policy becomes effective, you indicate that you have read, understood, and accepted the updated version of this Policy.
7. Contact Information
For questions or comments about this Policy or your personal information, requests for access or correction, exercising applicable rights, filing a complaint, or obtaining information on our policies and practices regarding our service providers outside Canada, please contact our Privacy Officer by mail or email at the following address:
Les Éditions du Journal de l’assurance Inc.