Ignoring repeated requests for an interview also results in $50,000 for former branch manager.

Allowed uninsured client to believe they had commercial insurance in place.

Agent submitted 50 unique applications listing herself as payor.

Licensed assistant not registered outside of Ontario.

Falsifying signatures six months on the job, discovered during a file review.

Dealing representative terminated after forms discovered during daily trade reviews.

Firm paid $10.8-million in restitution and terminated more than 34 approved persons.