Program to focus on sales, distribution, underwriting and policy servicing.

Indexed injury claim amounts released, territorial rating in auto insurance also under review.

Administrative penalty totalling $15,000 levied for misleading insurers.

Past and current conduct may affect an agent’s suitability to hold a license.

Credentialing bodies, insurers and agents given best practices and reporting protocols to follow.

Examination results published following review of three agencies using tiered recruitment practices.

Conducts 16 public consultations and levies more than $1.267-million in penalties during previous year.