Consumer complaints increased in 2017, says OBSI report

The Ombudsman for Banking Services and Investments today released its annual report for 2017. The number of cases invest…

LIFE INSURANCE | March 15 2018 11:30AM
Regulators concerned about complaint handling

The CSA, IIROC and MFDA today released a joint notice highlighting their concerns about some registered firms' complaint…

LIFE INSURANCE | December 07 2017 01:30PM
Debate revived over effectiveness of binding authority powers for OBSI

An outside recommendation to compel Canadian investment firms to abide by the compensation decisions of the Ombudsman fo…

HEALTH | August 25 2016 07:00AM
Regulators’ complaint handling tactics denounced by lawyers

Regulators routinely “threaten” and “muscle” mutual fund dealers into accepting client settlements, said lawyers on a pa…

LIFE INSURANCE | June 10 2016 07:00AM
Review finds OBSI "is not a true industry ombudsman"

A third-party review of the OBSI has found that the organisation is unable to fulfil a true ombudsman’s role because it …

LIFE INSURANCE | June 07 2016 09:43AM
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FAIR Canada calls for national ombudservice and fraud compensation fund

FAIR Canada is pleased that regulators are considering a statutory best interest standard, but it believes Canada needs …

LIFE INSURANCE | May 19 2016 09:45AM
Sentinel Refuses to Compensate Retired Investor

The Ombudsman for Banking Services and Investments (OBSI) has recommended that Sentinel Financial Management compensate …

LIFE INSURANCE | June 01 2015 01:05PM