While travel insurers have reimbursed thousands of travellers in Canada for their trips interrupted by the COVID-19 pandemic, some travellers are now also beginning to receive refunds, partial refunds and credit vouchers as reimbursement for those undelivered travel arrangements. The Canadian Life and Health Insurance Association (CLHIA) is warning those who’ve received compensation from both their travel suppliers and their insurance companies, to make contact with their insurers and make arrangements to return the duplicate payments.

“Canada’s travel insurers are advising policyholders who have received reimbursement from their insurer for a trip cancellation claim that they will be required to return to their insurers any duplicate payment received from a travel provider, such as an airline,” the CLHIA writes in an advisory, June 11.

“Recognizing that this may cause some confusion, policyholders who have received a payment from their travel insurer and subsequently received a refund from a travel provider for the related expense, should contact their insurer immediately.” They add that insurers will assess the particulars of each circumstance in accordance with the terms and conditions of each policy.