Insurance adjuster, Lorna Doris Rush, is being sanctioned by the Insurance Council of British Columbia (ICoBC) for being unable to prove that she completed sufficient continuing education (CE) during one licensing year.
Although the regulator has the authority to levy a fine of $1,000 for each year the licensee is unable to prove they’ve completed sufficient CE, the council decided to halve that amount, fining Rush just $500.
First licensed as an insurance adjuster in December 2010, the breach was discovered following an audit based on Rush’s 2023-2024 annual license renewal declaration. Rush was unable to demonstrate that she had obtained the eight requisite credits, “as she was not conducting any insurance business during this time due to illness,” the intended decision in the case states. That Rush admitted and agreed that remedial action was necessary was noted as a mitigating factor in the case.
Similarly, once the shortfall of CE credits was discovered, Rush completed the eight credits on her own initiative. “This, in council’s view, demonstrates the licensee’s ability to self-correct,” they write.
Rush is also being recognized for responding to the council’s inquiries in a timely manner. “Council did not identify any aggravating factors,” they add.
In addition to the $500 financial penalty, Rush must also complete the Insurance Council Rules Course for General Insurance Agents, Salespersons and Adjusters, along with the Continuing Education Requirements and Guidelines Course.
