The Insurance Council of British Columbia has published an order fining life accident and sickness insurance agent, Wah Shing Jacky Chan, $3,000 for failing to meet the council’s continuing education (CE) requirements for three licensing years.
Licensed since May 2013, council staff asked Chan to provide his CE records for five consecutive licensing years. The total number of credits required during the period audited was 70. Chan was only able to submit CE certificates showing completion of just 38.25 credits earned during the audit period, leaving the agent short a total of 31.75 credits for three licensing years.
Chan told staff he had completed all of the required credits but had forgotten to retrieve his electronic CE records before switching email domains in 2018. Requests by the council that Chan contact his information technology provider or his CE providers were not resolved. “Staff offered to contact the CE providers directly if the licensee would provide their names,” say the order’s authors. “The licensee did not respond.”
Chan then submitted excess credits during one year and asked if they could be credited toward his CE shortages for the following years. “Excess credits are not permitted to be carried over into the next annual license period,” the council writes. Chan subsequently completed make-up credits to address his CE shortfall. “While he has now earned a sufficient number of credits to meet council’s CE requirements, the licensee failed to complete them in the requisite years as required.”
In addition to the $3,000 fine, Chan must also complete the Council Rules Course.
