The Insurance Council of British Columbia has suspended Raghubir Singh Dhaliwal, after Dhaliwal failed to respond to multiple attempts by the regulator to get in touch with the agent to complete an audit of his licensing declarations.
“Between August 2024 and October 2024, council staff made repeated efforts to contact the licensee to obtain the information necessary for the audit. Despite these requests for information, no response has been received from the licensee,” the regulator states in its intended decision in the case.
Licensed since September 2016, Dhaliwal was also supervising two new life agents who also hold an authority to represent the agency they work with.
Follow-up attempts
After Dhaliwal was selected for an audit to validate the annual license renewal declarations he submitted in July 2024, follow-up attempts were made to contact the agent, both before and after the date the council asked Dhaliwal to respond. Follow-up correspondence was also sent by mail, which remained unclaimed. Messages sent to the agent’s nominees were met with assurances that the office would communicate with Dhaliwal and ask him to respond promptly.
“As of the date of this decision, the licensee has not responded to any of council staff’s efforts to correspond,” they write. “When a licensee fails to respond to an audit, it hinders the council’s ability to determine whether that person has been conducting insurance business with council rules,” they add. “As such it is in the public interest for council to take action when licensees fail to communicate with council staff during the audit process.”
