The Insurance Council of British Columbia has fined Cyndal Irene Taylor $10,000 after Taylor was terminated for submitting 77 fraudulent insurance claims for health benefits worth $9,073.
Employed with the agency since July 2015 and licensed as a life and accident & sickness insurance agent from September 2015 until August 2024, Taylor was terminated in December 2023. The agency’s life agent reporting form for Taylor indicated that she was terminated for fraud.
During interviews with the council’s investigators, the agent said she was experiencing physical and mental health issues during the period in which she submitted the claims. She also claimed to have supporting receipts for some of the benefit claims, but these were never provided to council or to the agency during the course of the investigation. “Council found that the former licensee was not forthright with council’s investigator when she advised that she could prove the claims were legitimate,” the intended decision in the case states.
The insurance council also took issue with the fact that Taylor failed to inform council within five days that she’d been terminated. Taylor relocated to Alberta and became licensed as a level 1 agent with the Alberta Insurance Council on May 21, 2024. Her February 2025 level 2 agency license application is currently under review.
“Council found the former licensee failed to take accountability for her conduct by suggesting that everything had been a mistake and not admitting to the misconduct and potentially attempting to evade discipline by registering in another province rather than porting her license,” the council’s decision states.
In addition to the $10,000 fine, Taylor was ordered to pay the council’s investigation costs in the amount of $2,312.50. The British Columbia council will also not consider an application for Taylor to be licensed for five years, ending in March 2030.
