The Insurance Council of British Columbia (ICoBC) has fined Lili Wu (no. LIC-2019-0016863-R01), an accident and sickness insurance agent, $500 for failing to meet continuing education (CE) requirements during the 2024/2025 licence period.

The respondent affirmed she had met all CE requirements, but a subsequent audit found she could not demonstrate that she had obtained the required credits. The sanction also includes mandatory courses prior to any future licensing.

The audit findings

Licensed since August 7, 2019, the respondent submitted her annual renewal declaration affirming CE compliance for the 2024/2025 period in April 2025. Council staff initiated an audit on June 10, 2025 and requested CE records, but the respondent could not demonstrate that she had obtained the required 15 credits.

After being notified of the deficiency, she completed 15 credits, but only 13 counted toward her licence class, leaving two credits outstanding. Her licence was ultimately cancelled due to non-renewal on August 4, 2026.

The respondent stated she had been dealing with personal issues that caused her to focus on other employment, and indicated her intention to leave the insurance industry and not renew her licence.

The Council’s decision

In its August 26, 2026 decision, the Council found that the respondent’s failure to meet the CE requirements constituted a breach of Council Rules 7(5) and 7(8) and section 5 (Competence) of the Code of Conduct.

In determining the appropriate sanction, the Council identified several mitigating factors. The respondent:

  • acknowledged the misconduct,
  • accepted that remedial action was warranted,
  • and cooperated with the audit.

Given the mitigating factors and the absence of significant aggravating factors, the Council concluded that a $500 fine — below the $1,000 benchmark cited in comparable cases — was appropriate and proportionate to the conduct.

Her cooperation also influenced the Council’s decision on costs. The Council declined to assess costs, noting that the respondent’s cooperation expedited the investigation.

The $500 fine and two outstanding CE credits are due by November 24, 2026. Prior to any future licensing, the respondent must also complete the Council Rules Course for Life and/or Accident & Sickness Insurance Agents and the Continuing Education Requirements & Guidelines Course. No licence application will be considered until the fine has been paid and all course and CE requirements have been completed.