Disciplinary decisions and court rulings affecting the insurance industry are central to the way you do business. We report on them regularly. But we wanted to systematically cover what is happening across every jurisdiction in Canada. The task was enormous. These decisions, issued by regulators and courts from coast to coast, are numerous, scattered and not always easy to access.
Yet they offer a valuable lesson: “what not to do.” In other words, they shed light on the conduct that can lead an insurance professional to appear before a regulator.
To provide this systematic coverage, we turned to agentic artificial intelligence. Over the past three months, we have developed our first tool. Rather than rely on a generic application, we built an in-house system that combines several specialized agents, including research and verification agents, each dedicated to a specific stage of the information-processing workflow. We put our system to the test before presenting its results to you. Moreover, none of this content will be published without first being verified and reviewed by a member of our editorial team.
This new step in innovation at Insurance Journal Publishing Group also called for transparency. We have therefore developed and made public a code of conduct governing our use of AI.
Here is our Artificial Intelligence Use Policy. It sets out, transparently, how we use this technology, where we draw the line and how we continue to take full responsibility for everything we publish. I encourage you to read it.
At our company, human judgment remains central, the editorial team takes full responsibility for what it publishes, and quality takes precedence over quantity. We will clearly indicate when AI has contributed to content. This approach is consistent with the Quebec Press Council Guide of Journalism Ethics of the Conseil de presse du Québec and the Paris Charter on AI and Journalism, the first international ethical benchmark of its kind.
Personally, I believe technology has value only when it serves a worthwhile purpose. Ours is simple: to provide you with more comprehensive information to help inform decisions that have real consequences for your organization, your clients and the industry as a whole. It is in this spirit, and this spirit alone, that we embrace these new tools: with ambition, but without ever compromising the rigour that has earned your trust.
Thank you for being one of our readers.
Serge Therrien
President and Publisher
Insurance Journal Publishing Group
