Experts warn it would be naïve to hope the last five years of losses have been exceptions.

Light on talk about artificial intelligence, webinar focuses on those using robo and self-directed investing accounts.

At the same time Salesforce warns the technology could create a trust gap with consumers.

Technological changes continue to alter consumer behaviour, as well as the insurance landscape.

Canadian carriers need to balance the use of technology with delivering returns and meeting customer demands.

Firm reports some users entering sensitive data, calls for stronger organizational controls.

Report looks at more than 70 industry examples of technology solutions in operation.