The Insurance Council of British Columbia has ordered a slate of remedial education, supervision and has imposed investigation costs of $1,000 on Rosalie Abando Ninalga after it was found that Ninalga failed to maintain proper records.

Initially investigated over allegations that she sold insurance products without conducting a needs analysis, a subsequent audit of her last five insurance policies sold prior to one sold to a client who later complained to the insurance council, found that she was only able to provide a one-page fact finding questionnaire and a one-page life needs analysis for the five additional policies audited. The council further noted that there was little information regarding the clients in the documents. 

Among the audit’s findings, one client, aged 85, was recommended a policy which cost $400 a month when the client was retired with an income of just $2,000 each month. “The licensee agreed she would not have recommended this policy to NB without spousal support. However, the licensee’s notes did not contain any information related to the spousal income,” the intended decision states. “Council’s impression of the licensee was that her intentions were to act in the best interests of her clients and to assist them in their insurance needs. However, council noted there was a lack of record-keeping regarding client files.” Later they add that without a properly documented needs analysis, “it is very difficult for an outside party to assess the transaction in question and objectively verify if the products recommended were suitable or understood by the client.” 

Ninalga was ordered to complete four remedial courses and must also submit to 12 months of close supervision.