The Insurance Council of British Columbia has suspended Almira Callejo Libatique’s license until the agent complies with the council’s requests for information pertaining to an audit initiated in early October 2023.

“The purpose of the audit is to affirm the accuracy of the declarations made by the licensee while completing (their) annual license renewal in May 2023,” the council’s intended decision states. They add that repeated attempts to contact Libatique over the course of three months at the end of 2023, including registered mail which Libatique reportedly signed for, elicited no response from the agent.

Licensed since May 2007 and most recently licensed in May 2023, the intended decision adds that Libatique failed to respond to all of the council’s communications to date. “Council has determined that it is appropriate to suspend the licensee’s life agent license until such time that the licensee has satisfactorily complied with the audit’s request for information. Effective regulation relies on licensees being responsive to council,” they write.

“When a licensee fails to respond to an audit, it leaves council unable to determine whether that person has been conducting insurance business in accordance with the council rules and other requirements. As such, it is in the public interest for council to take action when licensees fail to communicate with council staff during the audit process.”