Manulife announced March 30 that it is leveraging identity verification platform Yoti to accelerate digital registration for customers.
The solution, which uses encrypted and secure technologies including Optimal Character Recognition (OCR) data capture and biometric face matching, is now available for Manulife Bank's Advantage Account and All-In Banking applicants in Canada.
This platform will enable Manulife Bank applicants to “quickly and seamlessly verify their identity by uploading a picture of either their driver's license, passport or provincial photo ID card along with a selfie. If they pass this step, they receive an email within a few minutes to finalize the process,” explains Manulife.
Manulife Bank can already virtually authenticate a customer's identity, but the Yoti platform will help further enhance the application process when a customer is asked to provide additional ID validation.
"Our customers have come to expect more self-serve and digital options, and we're pleased to continue to bring innovative solutions to meet their everyday needs," said Hugh Cumming, Chief Information Officer, Manulife Canada.