The Alberta Insurance Council has fined former level 2 general insurance agent, Miles Allen Wright, $2,000 for making false representations pertaining to a commercial auto policy and a personal home policy.
According to the agreed statement of facts and joint submission, Wright’s agency received notice that a client’s commercial car policy had been cancelled for non-payment. Wright documented the cancellation notice in the agency’s broker management system but neither Wright nor the agency contacted the client. In the following months, Wright then twice provided pink cards to the client for vehicles that would have been covered under the cancelled policy. Without providing details, the insurance council adds that the insurer subsequently reinstated the policy back to its missed renewal date.
Under the personal home policy, meanwhile, Wright’s client made a number of requests to have an endorsement removed. The former agent manually replaced the endorsement premium cost with the word ‘deleted’ on the home policy’s cover page and emailed it in an attempt to appease the insured. The agency subsequently removed the endorsement and the revision was made by the insurer in the following month.
Licensed since April 2006, the former agent resigned from his position on January 2019, stating that he does not intend to return to the industry. The agency’s representative who first submitted the allegations to the insurance council says she believes Wright did not have malicious intent when he made the representations and confirmed that he could not have benefited financially from his actions.
