The Continental Casualty Company (CNA) has hired a new President and Chief Agent for its Canadian subsidiary CNA Canada. She is Catherine Roe, who was until recently, Executive Vice President and Central Regional Leader, at Aon Canada. 

The new president has more than 30 years of experience in the insurance and risk management sectors in North America. “I am honored to join CNA Canada at such a dynamic time for our industry,” says Roe. Her appointment will be effective Nov. 10, 2025.

The President position at CNA Canada was previously held by Nick Creatura, who retired on April 1, 2025, after seven years at the helm of the company. Greg Metcalfe, Senior Vice President and Chief Financial Officer, had been serving in the Chief Agent role on an interim basis. 

In 1992, Roe began her career at State Farm in the Seattle area (Washington State) as a claims adjuster. She also worked for insurer FM Global, also in Washington State, where she completed her university studies. 

In 2008, Roe was hired as Senior Vice President at Marsh Canada before moving to Aon in 2012, remaining in the Toronto area. 

While running Canadian operations, Roe will report to Doug Worman, CEO of CNA Financial Corporation. Worman highlights the new leader’s “extensive expertise, strategic vision and passion for delivering innovative insurance solutions.” 

During a webinar hosted by Aon in the fall of 2021 on cybersecurity, Catherine Roe emphasized profitability challenges and stressed the need for greater collaboration between insurers and businesses to counter cybercriminals. 

Financial results 

CNA Canada reported insurance operations revenue totalling $634 million in 2024, according to MSA Research figures cited by the Autorité des marchés financiers. Net income reached $89.1 million. 

CNA focuses its Canadian operations on commercial property and casualty insurance, distributing its products through a brokerage network. The Canadian head office is in Toronto, with operations in Montreal, Winnipeg, Calgary and Vancouver. The group’s global headquarters is in Chicago. The firm was founded in 1897 and has operated in Canada for more than 100 years. 

In its financial statements for the last quarter of 2024, the group reported US$1.5 billion in direct written premiums in 2024 for its international operations (Canada and Europe). Its combined ratio reached 94 per cent. 

Direct written premiums in property and casualty insurance totalled US$12.2 billion in 2024, up 8 per cent from the previous year, with net income of US$959 million. The combined ratio stood at 94.9 per cent in 2024, compared to 93.5 per cent in 2023.