The OmbudService for Life & Health Insurance (OLHI) announced on Oct. 2 the appointment of Marjolaine Cantin to the newly created role of Senior Deputy Ombudsman.
"This is great news for OLHI," said Glenn O'Farrell, CEO and Ombudsman, OLHI. "With this appointment, OLHI moves forward with certainty as it strives to consistently improve the quality and caliber of its service to the life and health insurance marketplace."
Reporting to O'Farrell, in her new role Cantin will have overall responsibility and management of the OLHI complaints process consisting of assigning, managing and reviewing the work from the Complaints Analysts as well as reviewing the work of OLHI's subject matter experts.
Cantin is a lawyer with nearly 25 years experience in the life and health insurance industry. She studied law and graduated from Université Laval. In addition to being a member of the Quebec Bar she is also an accredited mediator with the Québec Bar and a certified Small Claims Mediator.
