Manulife uses voice recognition technology for group benefits

By The IJ Staff | November 17 2017 11:30AM

Manulife has launched the Manulife Benefits skill for Amazon Alexa, a Canadian insurance industry first. From tracking vision care to dental and other medical account balances, Manulife group benefits plan members can inquire through any Amazon Alexa-enabled device in Canada starting December 2017.

“The days of expecting plan members to fill out forms or wait for a response on a quick balance check are over. Smartphones and other technologies have changed the way people do things,” said Donna Carbell, senior vice president, Group Benefits, Manulife. “They want to interact when and where it’s convenient for them, so we’ve made it easier than ever for plan members to get the most out of their group benefits plan.”

Voice recognition made easy

Manulife Benefits was built for voice services, and uses voice recognition technology to present customers with key account information in a simple and conversational way.

Manulife says clients should expect to see more innovations in the insurtech space of customer experience and usability in the future.

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