Licensee not required to pay penalty unless she re-registers.

Agreement notes that licensees must retain certificates of completion for four years.

Obligation to respond to correspondence from council not mitigated by technical difficulties.

Backdated errors and omissions policy not sufficient coverage, council finds.

Agency guilty of misconduct when it failed to advise council about insurance lapse.

Regulator levies financial penalty and costs for violating by-law.

Regulator levies financial penalty and costs for violating by-law.