The Insurance Council of British Columbia is fining Monika Grover $2,000 plus costs in the amount of $500, after Grover failed to prove that she had sufficient continuing education (CE) credits to maintain her license during two licensing periods.
In addition, Grover must make up the missing 2.5 CE credits and additionally complete the Council Rules Course for life, accident and sickness insurance agents. “Council determined that the licensee would benefit from completing the Council Rules Course to better familiarize herself with the obligations that accompany licensure,” the intended decision in the case states.
First licensed in March 2016 before her license was cancelled in August 2019 for non-renewal, Grover then had her license reinstated in June 2020. After submitting incomplete renewal forms in 2021, Grover was given the opportunity to resubmit her declaration, at which time she disclosed that she had misplaced her CE records. Following an audit, it was determined that she was missing 23.5 credits.
“The licensee advised that after she became aware of her CE shortage, she purchased a CE training package, which she completed. However, after council’s review, it was determined that the package contained several courses that were not relevant to her class of license. As a result, many courses did not qualify for CE credit.”
Although Grover was able to successfully make up 21 of the missing credits, the council fined her $1,000 for each license period in which she had a credit shortfall.
“Council found the licensee’s efforts to remedy the breach and proactively complete the CE credits to be mitigating. Council also found the licensee’s apology to be sincere,” the intended decision states, before adding that failure to obtain the required credits for more than one year indicated that the failure was not an isolated event. The order against Grover stipulates that failure to complete the education outlined or failure to pay her fine will result in an automatic suspension of her license.
