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OBSI releases strategic plan

By Natasha Tremblay | January 23 2017 11:30AM

Sarah Bradley, OBSI, Ombudsman and CEO.

Canada’s Ombudsman for Banking Services and Investments (OBSI) has unveiled its strategic plan, detailing the organization’s strategic directions for the next three to five years.

Sarah Bradley, OBSI, Ombudsman and CEO, said, "Our strategic plan details clearly our key priorities. By successfully executing the plan, we hope to strengthen our public service contribution, provide thought leadership and add value to the Canadian financial services sector. The plan is reflective of OBSI's vision, mission and values and is a response to the opportunities and challenges that are shaping our role within the sector."

Dispute resolution

The core strategic directions OBSI will undertake include focusing on dispute resolution, relationship-building with stakeholders, enhancing organizational resiliency and investing in OBSI staff relations.

Bradley says the strategic plan’s vision is to inspire confidence in the Canadian financial services sector. "We expect to do that not only by resolving disputes effectively, but by helping to reduce them as well."

OBSI is a non-profit organization that aims to resolve disputes between consumers and financial service firms. 

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