A newly published order and intended decision from the Insurance Council of British Columbia shows that Jiang Ping (Tracy) Tan has agreed to pay a fine and the insurance council’s costs after the relatively new agent failed to complete sufficient continuing education (CE) during her first two years on the job.

Licensed as a life and accident and sickness insurance agent since January 2022, Tan was audited in October 2022 and asked to provide CE records and proof that she held sufficient errors and omissions (E&O) insurance. Although she was able to provide evidence that she’d completed eight credits, the council’s staff determined that the courses did not meet technical requirements and accordingly did not count towards Tan’s CE requirements. Tan has since completed all of the outstanding credits for both the year she was audited and the subsequent licensing period, as well.

“Despite having not completed the required CE during either of the licensing periods, the licensee had inaccurately declared that she met the CE requirements on each of her annual renewal submissions,” the intended decision states. “The licensee explained that she had indicated she completed her CE credits for the 2021/2022 license period on the mistaken belief that she was entitled to make the credits up the following year. However, through further discussion, the licensee acknowledged that when she made her 2022/2023 annual renewal declaration, she knew that she should not have declared that she completed her CE requirements when she had not done so.” (This ultimately added another $500 to Tan’s fine.)

In total, the council fined Tan $2,500, assessed costs in the amount of $625 and required the agent to complete remedial coursework, including the Insurance Council rules Course for Life and/or Accident & Sickness Insurance Agents and the Continuing Education Requirements & Guidelines Course by January 27, 2024.